FAQs Page

Shipping

Last Updated: September 2026

Processing

Orders are typically prepared and dispatched within 5-7 business days.

During periods of limited releases or high demand, processing times may be adjusted. Any updates will be noted on this page.

Shipping Origin

Orders are shipped from our fulfillment centers in New York City and Florida, USA. We also offer international shipping to select destinations.

Shipping Methods

Orders are shipped through our selected carrier partners, which may include USPS, UPS, or other trusted delivery providers depending on the destination, service level, and fulfillment location.

Available shipping options and upgrades will be displayed at checkout.

Delivery

Estimated delivery times vary depending on destination and carrier conditions.

While we make every effort to ensure timely delivery, exact delivery dates cannot be guaranteed.

Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Please allow roughly 3 business days after dispatch for the first tracking update to appear. Some of our carrier partners may not display an initial scan until the package reaches the next processing facility or destination region.

Shipping Address

Please ensure all shipping information is accurate at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses.

Lost or Damaged Shipments

In the rare event of a lost or damaged shipment, please contact us promptly.
We will assist in resolving the matter as efficiently as possible.

Bespoke Production & Shipping

Aiko Tanaka Bespoke pieces are made to order. Once all design details and commission requests are finalized, please allow approximately 20-30 business days for creation and shipping, depending on the complexity of the piece.

Contact

For any shipping-related inquiries, please contact:
info@aikotanaka.studio

Returns & Exchanges

Last Updated: March 2026

Return Window

Returns are accepted within 14 days of delivery.

Eligibility

To be eligible for return:

The item must be unworn, unused, and unaltered
The item must be returned in its original packaging
The item must show no signs of wear or damage

Sale Items

All sale items are final.

They are not eligible for return or exchange unless a confirmed defect is present.

Bespoke Items

All Aiko Tanaka Bespoke pieces are made to order. Once an order is placed, it cannot be canceled, returned, or refunded.

Process

To initiate a return, please contact:
info@aikotanaka.studio

Include your order number and request details. If approved, instructions will be provided.

Refunds

Approved returns will be issued to the original payment method after inspection.

Defects

Each Aiko Tanaka piece is carefully crafted with attention to material and form.

In the event of a confirmed defect, you may choose between:

A replacement
A full refund

Subtle variations in surface, tone, or form are inherent to the materials and are not considered defects.

Shipping Costs

Return shipping costs will not be covered unless the return is due to a defect or error on our part.

Order Changes

Once an order has been processed, we may not be able to modify or cancel it.

Contact

For all return and exchange inquiries:
info@aikotanaka.studio

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